Download problems
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 From:  Pappy (LARRY_M)
8560.6 In reply to 8560.5 
Still having no luck following the various suggestions that I've received.
I did not use Safari to do my downloading but rather Chrome. Should that make a difference?

Michael I just had a thought here.
If I upgrade to version 3.1 right now, will that get me back on track??
Can you take my order and credit card info here, or do I have to go to your order page?

Thank you for your help.

LM
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 From:  Michael Gibson
8560.7 In reply to 8560.6 
Hi Pappy,

> Still having no luck following the various suggestions that I've received.

Did you try the terminal command to remove the com.apple.quarantine attribute?


> I did not use Safari to do my downloading but rather Chrome. Should that
> make a difference?

Possibly - does Chrome automatically unzip the download and leave just the .app in your Downloads folder? Or do you get the .zip file and you're copying the .zip file into Applications and unzipping it there?


> Michael I just had a thought here.
> If I upgrade to version 3.1 right now, will that get me back on track??

I had assumed you were running version 3.1 already - version 3.1 is the only MoI version that runs on macOS Sierra. If you're running an older version of MoI like v2.52 you'll get a different error message even after the 'Info.plist is read only' error is resolved.

I'd recommend testing with the trial version of 3.1, does that work ok for you or do you see the same problem?


> Can you take my order and credit card info here, or do I have to go
> to your order page?

You'd need to go to the order page, but since I don't know the exact cause of the problem you're seeing it's probably a good idea to test with the trial version to make sure that works ok first.

Maybe I'd better get some more information like what MoI version are you trying to use and what operating system version are you running on.

- Michael
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 From:  Pappy (LARRY_M)
8560.8 In reply to 8560.7 
Hi Michael:

First of all my apologies for taking so long to reply but I have not been feeling well for the past while.

I am now happy to report to you that I have successfully been able to download and run Moi ver 3.1. Your last message to me made me realize that it was my fault that things appeared to not be working out for me. I was trying to re-download Moi ver 2.52 and run it on Mac OSX ver 10.12.6 which of course will not work, but I did not know that at the time so I kept on trying. (I'm stubborn, or is that stupid?) I took your advice and downloaded the trial version of Moi 3.1 and of course it worked. So I quickly went to the Moi purchase page, and the rest is history.

Thank you for your help Michael.

If you still need answers to all the questions you asked, just let me know.

Pappy
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 From:  Michael Gibson
8560.9 In reply to 8560.8 
You're welcome Pappy, I'm sorry you haven't been feeling well.

- Michael
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