Crash on export attempt in demo

Next
 From:  Nesto (CONKER)
4270.1 
I'm very impressed with this slick program! This might be a low-priority bug since the demo clearly is not made for exporting with, but if an object is selected and an attempt is made to click Export, it crashes my computer. I've replicated this twice.

Byte data from the System Error log:

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 35 1000005
0020: 30 20 20 50 61 72 61 6d 0 Param
0028: 65 74 65 72 73 20 65 34 eters e4
0030: 30 35 39 31 30 34 2c 20 059104,
0038: 30 30 30 30 30 30 30 30 00000000
0040: 2c 20 62 66 33 35 63 65 , bf35ce
0048: 38 35 2c 20 30 30 30 30 85, 0000
0050: 30 30 30 31 0001

My computer is a Dell Latitude D610, WinXP Pro x86.
Image Attachments:
Size: 85.2 KB, Downloaded: 10 times, Dimensions: 412x468px
  Reply Reply More Options
Post Options
Reply as PM Reply as PM
Print Print
Mark as unread Mark as unread
Relationship Relationship
IP Logged

Previous
Next
 From:  Michael Gibson
4270.2 In reply to 4270.1 
Hi Nesto, actually exporting is supposed to work in the demo version...

When you say it crashes your computer, do you mean you get a full system "blue screen" type crash?

If that is what you are seeing it has to be some kind of driver related problem, because normal "user-mode" program code like MoI are prevented from accessing things that could crash the entire computer instead of just crashing their own process.

But drivers operate at a special level of privilege and are able to access zones of memory that can have that kind of system wide effect if they have some kind of bug in them that mangles the kernel memory somehow.

So if you're seeing a blue screen problem you should try updating your video driver (it's the most common driver to have problems since it is by far the most complex driver on the system) to the latest version that you can find on the manufacturer's web site and see if that solves the problem.

Another thing you can do is to configure your computer to create a crash dump when it hits a blue screen error - the setting for that is under Control Panel > System (or right-click on My Computer and pick "Properties"), and then the "Advanced" tab, "Startup and Recovery" settings, and under the "System failure" > "Write debugging information" setting set it to "Small memory dump (64 KB)", and set the dump directory to %SystemRoot%\Minidump.

With that set up that way when you get a blue screen it will create a crash dump file inside of c:\Windows\Minidump which may contain some information about what particular thing is causing the crash. If you can get a dump file generated (they have a .dmp file extension) send it to me and I may be able to tell which particular driver is causing it but it is by far most likely to be the video driver.

- Michael
  Reply Reply More Options
Post Options
Reply as PM Reply as PM
Print Print
Mark as unread Mark as unread
Relationship Relationship
IP Logged

Previous
Next
 From:  Nesto (CONKER)
4270.3 In reply to 4270.2 
Hi Michael,
Thanks for that reply. Yes, I got BSOD and I have the latest Intel graphics driver version 6.14.10.4764.

I'm attaching a dmp pertaining to the crash.

In the Device Manager, I seem to have 2 Display Adapters, could this be the culprit?

Image Attachments:
Size: 72.1 KB, Downloaded: 23 times, Dimensions: 641x459px
  Reply Reply More Options
Post Options
Reply as PM Reply as PM
Print Print
Mark as unread Mark as unread
Relationship Relationship
IP Logged

Previous
Next
 From:  Michael Gibson
4270.4 In reply to 4270.3 
Hi Nesto, thanks for posting the .DMP file - I was able to load it into a debugging tool which pinpoints the crash as occuring in the code module: igxpdx32.DLL , which does belong to the Intel video driver.

> In the Device Manager, I seem to have 2 Display
> Adapters, could this be the culprit?

Hmm, well that part probably does not indicate a problem by itself - video cards that have more than one output (that can display to multiple montiors driven from the same card) will show up as multiple display adapters like that.

But if you've got the latest drivers, that means that it's the latest drivers that are buggy, unfortunately that can happen sometimes. You may have to try finding a slightly older driver instead of the latest one when that's the case. But also make sure to check directly on the Intel web site instead of only Windows Update, because often times Windows Update does not have the latest ones.

Also that Intel integrated video is basically way far at the bottom of the heap of all video cards as far as 3D processing power goes. If you want to do much 3D work you should consider getting an nVidia or ATI/AMD dedicated card - even the least expensive dedicated card is a lot more capable than that Intel integrated stuff.

- Michael
  Reply Reply More Options
Post Options
Reply as PM Reply as PM
Print Print
Mark as unread Mark as unread
Relationship Relationship
IP Logged

Previous
Next
 From:  Nesto (CONKER)
4270.5 In reply to 4270.4 
Thanks, I may try older drivers then for my Dell laptop then. They are from the Intel site, not Windows Update.

I have another desktop with a Quadro FX1400 that I use for graphics but I keep trial installations to a minimum on that machine. A couple of years ago I disconnected it from the internet and uninstalled security softwares so I could use the hardware to the max. It runs very smooth and I have barely needed to update drivers since.
  Reply Reply More Options
Post Options
Reply as PM Reply as PM
Print Print
Mark as unread Mark as unread
Relationship Relationship
IP Logged

Previous
 From:  BurrMan
4270.6 In reply to 4270.5 
Hi Nesto,
MoI is not like most "Demo softwares". I would not worry about using your nice computer for anything to do with it... Also, it's installer is "Self contained" and doesnt scatter anything around your computer. It is all in it's own folder (accept for a license key and an ini file and we know where that is also)

I looked at your driver yesterday on the intel site, and there was a link to the previous driver posted also, to sort out a bug for something a bit different, but that is kindof a sign also...
  Reply Reply More Options
Post Options
Reply as PM Reply as PM
Print Print
Mark as unread Mark as unread
Relationship Relationship
IP Logged
 

Reply to All Reply to All