Hi Bob, yes if you can post the .3dm model file that helps lot to understand your question a lot better.
What process are you currently using to make the hole?
Is it by using the Edit > Trim command?
If so then don't do it that way, instead use the Construct > Boolean > Difference command.
The Edit > Trim command works just on surfaces. After you use Trim to cut a solid it won't be a solid anymore it will be a surface with an opening in it.
But the booleans work on solid volumes instead of only surfaces. When you use a boolean command to cut a solid, it will keep the "side walls" of the cutting pieces so the result will be a solid and not open surfaces.
That's my best guess at what you might be running into just from your written description. If that's not it please post the .3dm model file so I can get a better idea of what you are running into.
- Michael
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