Hi SUIYAN, can you ask them what version of v3 they are using?

It's under Help > "About Moi" :

    

Thanks,
- Michael

Version 3.0 Sep-18-2014。

Hi SUIYAN, is that your version of v3 or the one that is getting the script error?

I think that error could be from a bug in an old beta version of v3 that was fixed in the final release.

So please tell them to make sure they don't have pieces of old v3 beta versions in there.

If they have an unmodified v3, can they test with it and see if they get the script error only in their customized version and not in the standard version?

Thanks, - Michael