Why is Shapeways sealing an opening?

 From:  Involute
8485.14 In reply to 8485.13 
Thanks for doing all this, Michael; I know you're busy and I really appreciate it. Hopefully I'll become self-sufficient soon. ;-) I uploaded your model to Shapeways and it passes now. In the meantime, I'd like to learn how to do this myself, but I only got as far as, "repeat that for each side." Not sure how to do that. I'm still left with the triangular hole in the ground surface.