Unable to import converted model

 From:  paulrus
I have some ASM files from a client. I'm using Deep Exploration to convert them to 3DM so I can import them into MOI. However, MOI refuses to load them.

I also tried exporting as STP and I get the same result.

I've checked the converted files with Deep Exploration and they are fine.

Any idea what I can do to fix the situation? I can't post any of the models here unfortunately. They're all patented medical devices and I'm pretty sure I'd lose my job if I let them leave the office.