Hi David, thanks very much for all the encouragement and kind words!


> I work for a company that uses the above rule to exceed our
> customers expectations. It really is, outside of luck or
> providence the best way to leap frog the competition
> and change an industry.

Definitely! The only major problem is that it can take a lot of extra time to work using this philosophy because it is so much easier going along a well-trodden trail than it is blazing your own through the jungle... :)

- Michael