[Quote]
Hi Steve,

> obviously not good documentation/ step-by-step if:-

Unfortunately it just isn't possible for me to force people to read the documentation.

Some people don't read the documentation, and for those people it doesn't matter how good the documentation is.

Definitely experience tells me that documentation, although certainly helpful to many many users, is not a direct replacement for making the software easier and more expected to use.

Believe me, my job would be a lot easier if it was!

- Michael
[Quote]

As someone who has been working in the Technical Publications sphere for 30 years now I can sympathize with your position. I also had a stint as an interface and interaction designer for a few years too and your goal of making the software work as expected is, IMHO, exactly right.

Keep up the good work.