Hi Steve,

> obviously not good documentation/ step-by-step if:-

Unfortunately it just isn't possible for me to force people to read the documentation.

Some people don't read the documentation, and for those people it doesn't matter how good the documentation is.

Definitely experience tells me that documentation, although certainly helpful to many many users, is not a direct replacement for making the software easier and more expected to use.

Believe me, my job would be a lot easier if it was!

- Michael