Hello chrisd,

You're not a customer, you're a prospect (big difference). You're asking them to do something they are not willing to do, perhaps due to your insistence of having them follow a flawed procedure which they know will produce an unsatisfactory result. A company is under no obligation to educate you on why they aren't willing to do something, but I gather by the content of some of your posts that you aren't making any friends by minimizing the operators experience and abilities to properly assess your project, and that certainly doesn't make them ignorant. Even with my very limited knowledge of mold production and injection molding, my limited experience tells me you're barking up the wrong tree when it comes to the software, process and type of equipment you think can be used to create those sort of parts.