Hi Shaun,

> I have to jump through hoops with IT dept to update any
> software. But I will if I have to.

I think Steve mentioned back here:
http://moi3d.com/forum/index.php?webtag=MOI&msg=4567.3


That it did need both the current service pack as well as the latest FBX import plug-in installed for the current version of Max to get the vertex normals to come in properly.

So you may need to go through whatever process you need to get those updates installed before that will work properly.

- Michael